Refund policy

Return & Refund Policy

At The Sweet Cheeks we want you to love your swimwear — but if it’s not quite right, we’re here to help. You can return your item within 14 days of receiving it for a refund, exchange, or gift card.


Eligibility for Return

  • Items must be unworn, unwashed, and in original condition
  • Hygiene sticker must be intact
  • Items must be returned in their original packaging

We reserve the right to refuse returns that don’t meet these conditions.


Options Available

  • Refund to your original payment method
  • Exchange for a different size or style
  • Store credit (gift card) valid for 12 months


Swimwear Hygiene

Due to hygiene reasons, we cannot accept returns if the hygiene sticker has been removed or the item shows signs of wear.


How to Return

  1. Click on "Returns here” within 14 days of receiving your order (if over return will not be approved 
  2. Include your order number and whether you’d prefer a refund, exchange, or gift card
  3. Return the item using tracked shipping (customer covers return cost )
  4. We’ll process your request within 5 working days once the return is received and inspected


Faulty or Incorrect Items

If your item is faulty or incorrect, email us within 7 days of delivery for a refund, exchange, or store credit.


Non-Returnable Items

  • Items returned after 14 days
  • Items without hygiene sticker or tags
  • Final sale items (if applicable)

Returns are not free — return shipping costs are the responsibility of the customer. Once your return request is accepted, we will provide the address. 

Please ensure your order number is clearly written on a piece of paper inside the return package.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


If you have any questions, feel free to reach out to us at thesweetcheeksuk@outlook.com.

UPDATED 19/06/25

If more than 15 business days have passed since we’ve approved your return, please contact us at Thesweetcheeksuk@outlook.com.